Hot air balloon flights in Cappadocia are a weather-dependent aviation activity operated under strict safety regulations. For this reason, cancellations and refunds follow clear and transparent rules designed to prioritize passenger safety while ensuring fair treatment for guests.

Please read the policy below carefully before booking.

Weather-Related Cancellations (Most Common)

Hot air balloon flights are 100% dependent on weather conditions and are approved daily by the Civil Aviation Authority.

Flights may be canceled due to:

• Strong or unstable winds
• Rain, snow, or storms
• Low cloud ceiling
• Poor visibility
• Any condition deemed unsafe for flight

Safety is always the top priority.

If the flight is canceled due to weather:

• 100% full refund is provided
  OR
• Free rescheduling to the next available flight day (subject to availability)

The choice between refund or reschedule depends on:

• Guest preference
• Availability
• Travel schedule

Who Decides the Cancellation?

• Cancellation decisions are made only by authorized aviation authorities and licensed balloon pilots
• Tour operators, agencies, or guests cannot influence this decision
• The final decision is usually announced early in the morning on the day of the flight

Even if the weather looks good from the ground, upper-level wind conditions may still prevent flying.

Non-Weather Cancellations by the Guest

If the guest decides to cancel the balloon tour for personal reasons (not weather-related), the following rules apply:

❌ Guest Cancellation Policy:

• Cancellations made less than 24 hours before flight time are non-refundable
• No-shows are non-refundable
• Late arrivals may be treated as no-shows

This is because balloon flights require advance reservation, crew preparation, and aircraft allocation.

Medical & Safety Restrictions (Important)

For safety reasons, balloon flights are not suitable for:

• Pregnant guests
• Children under 6 years old
• Guests with serious mobility, heart, or spine conditions

If a guest is unable to fly due to these restrictions and informs us in advance, we will assist with:

• Refund requests (subject to operator approval)
• Alternative tour or activity options

What Happens If My Flight Is Canceled and I Leave Cappadocia?

If your balloon flight is canceled due to weather and:

• You cannot stay another day
• There is no availability before your departure

A full refund will be issued automatically.

There are no penalties or fees for weather-related cancellations.

Refund Method & Timing

• Refunds are processed using the original payment method
• Processing time depends on:
  • Payment provider
  • Bank or card issuer

Average refund processing time: 3–10 business days

Booking Through Us – What Makes It Safer?

When you book your Cappadocia balloon tour through us, you benefit from:

• Working only with licensed balloon operators
• Clear and transparent cancellation policy
• Instant WhatsApp support
• Assistance with rescheduling or refunds
• No hidden fees
• Local support in case of flight cancellations

We handle communication with balloon companies on your behalf, so you don’t have to.

Important Notes & Disclaimer

• Balloon flights are an aviation activity, not a standard tour
• Weather conditions can change rapidly
• Cancellation decisions are final and non-negotiable
• Safety regulations override all schedules

By confirming your booking, you acknowledge and accept these conditions.

Need Help or Have Questions?

We understand how important the balloon experience is for your Cappadocia trip. Our team is here to assist you before, during, and after your booking.

Contact us via WhatsApp for:

• Availability checks
• Rescheduling options
• Refund assistance
• Alternative activities in case of cancellation